Policies
I understand the need for flexibility in my clients' busy schedules and respect how valuable their time is. I attempt to accommodate clients' schedules, and ask that you as a client, do the same.
Cancellations & Rescheduling
If you must reschedule or cancel your appointment, please notify me by email, dionne@hairbydionne.com, at least 24 hours in advance, so I have time to fill your cancelled appointment.
There will be a 50% re-booking fee charged for all appointments with less than 24 hours' notice.
Missed Appointments
When an appointment is missed there isn't enough time to fill that spot. A gap is left in my schedule and money is lost. If an appointment is "no-showed", 100% of the cost of services missed will be due before you are able to reschedule.
Redo
I strive to offer my clients the highest level of satisfaction. If you are having challenges with your cut or color, let me know within 5 days of your visit. I need to know or I can't do anything about it. I am always willing to make it right and leave you 100% happy with your hair.